Introduction

At Basil Tours (“we,” “our,” or “us”), protecting your personal information is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access our website or services. By using our platforms, you confirm that you have read, understood, and agreed to the practices described in this Policy.

1. Collection of Personal Information

We collect personal information when you interact with us, including when you make enquiries, register an account, or complete a booking. The information collected helps us deliver accurate and efficient services.

This may include:

• Full name and title
• Contact details (mobile number, telephone number)
• Email address
• Residential or mailing address
• Passport details and nationality (where required)
• Payment and billing details
• Travel preferences, itinerary details, and special requests
• Information on how you discovered our services

By providing your information, you consent to its use for booking-related purposes and for receiving service updates and promotional communications through various electronic channels.

2. Use of Personal Information

The information collected is used to ensure smooth delivery of our services and to enhance your overall experience.

We may use your information for:

• Processing and confirming bookings
• Payment verification and fraud prevention
• Customer support and query resolution
• Sending booking confirmations and travel updates
• Marketing communications (where permitted)
• Personalising user experience
• Internal audits, analytics, and service improvement
• Compliance with legal and regulatory requirements

3. Sharing and Disclosure of Information

We treat your personal data as confidential; however, it may be shared with trusted third parties where necessary to provide our services effectively.

This includes sharing data for:

• Travel bookings, reservations, and related services
• Payment processing and verification
• Customer communication and support
• Marketing and promotional activities (subject to consent)
• Legal compliance and regulatory obligations
• Fraud detection and risk management
• Establishing or defending legal claims

All third parties are required to handle your data in accordance with strict confidentiality and data protection standards.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy. This includes meeting legal, accounting, and reporting obligations. Once the data is no longer required, it is securely deleted or anonymised.

5. Legal Disclosure

We may disclose your information in good faith where such action is necessary to:

• Comply with applicable laws or legal processes
• Respond to requests from government authorities
• Protect our rights, property, or safety
• Enforce our contractual terms and policies

6. Cookies and Non-Personal Data

Our website uses cookies and similar technologies to improve user experience and analyse website performance. These tools collect non-personal data that helps us understand user behaviour and optimise our services.

This data may include:

• Browser type and version
• Device and operating system
• Pages visited and time spent
• Referral source
• Anonymised IP address

You can control cookie settings through your browser. However, disabling cookies may limit certain website functionalities.

7. Your Rights and Choices

You have certain rights regarding your personal data, subject to applicable laws.

These include:

• Access to the personal data we hold about you
• Correction of inaccurate or incomplete data
• Request for deletion of your data
• Opting out of marketing communications
• Requesting data portability where applicable

You may exercise these rights by contacting us through our official support channels.

8. Promotions, Contests, and Surveys

From time to time, we may conduct promotional campaigns, surveys, or contests, sometimes in collaboration with third parties. Participation is entirely voluntary, and details regarding data usage and sharing will be clearly communicated at the time.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, or disclosure.

These measures include:

• Secure systems and network protections
• Access control mechanisms
• Regular security audits and assessments

While we strive to protect your data, no system can be completely secure. Users are encouraged to maintain confidentiality of their login credentials.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors without appropriate consent. Any such data identified will be promptly removed.

11. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of these third parties and recommend reviewing their policies before sharing any personal information.

12. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be published with a revised “Last Updated” date. Continued use of our services indicates acceptance of such changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Policy or your personal data, please contact us through our official support channels.

14. Governing Law and Jurisdiction

This Privacy Policy shall be governed by the laws of the United Arab Emirates. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of UAE, unless otherwise required by applicable law.

Acknowledgement

By continuing to use our services, you acknowledge and agree to the terms outlined in this Privacy Policy